Jacksonville State University (JSU) is located in Jacksonville, Alabama. Over 9,000 students attend JSU, and the 1,000 staff members serve the school and its community.

The large volume of alumni records were scattered and difficult to find and access. Another challenge was the need to share data across departments. The Foundation, Alumni Affairs, Development Services, Athletic Development, Vice President of Institutional Advancement, and the University President's office all require access to these records for different reasons, in the formats most useful to their needs. It became clear to JSU that new thinking and a new solution were required.

"Ease of use was a very important criterion for us. We had to be able to look up information immediately," said Melanie Delap, Director of Development Services at JSU. The selection committee also required accounting for various cost centers, as well as a moderate degree of customization. Departments such as Alumni Affairs needed to send out acknowledgement letters within 48 hours. Gift Officers needed to be able to pull reports on top donors and view the data through various filters. They also needed the ability to track proposals. Ideally, the system would be flexible enough to allow multiple departments to access the data, update information, and communicate efficiently within and outside of the University.

When the selection was made, Campus Management's CampusCornerstone stood out because its value proposition and customer support were stronger in JSU's eyes. "Support was something I couldn't compromise on," said Delap. "Since the University's IT department was too stretched to support a new application, I needed to find a vendor with excellent customer service."

Campus Management assembled an experienced implementation team that worked with the committee and administrators to configure CampusCornerstone to JSU's needs. They quickly converted 51,000 records in 4 weeks. CampusCornerstone was used to streamline many processes across multiple departments. CampusCornerstone helps departments collaborate, yielding results that University executives value. With CampusCornerstone, JSU team members can see up-to-the-minute donation totals in a browser-based management dashboard from anywhere, at any time.