• Provide help-desk services 24/7
• Use robust knowledgebase to enable self-service resolution
• Resolve issues via multiple communications channels
Resolve Issues Dynamically
IT help desks have to provide frontline support across a wide range of technical issues, such as computer and network troubleshooting, password and login problems, Internet and intranet access, security and virus alerts, and email account issues. Talisma CRM for IT Help Desk fulfills student, faculty and staff requests 24 hours per day, 7 days per week.
While Talisma Knowledgebase enables your constituent’s to resolve issues on their own, issues can also be escalated via email, chat or telephone based on constituent value or service level agreements. SMS text messaging and email also provide timely distribution of emergency messages and reminder notifications.