Mercer University

Mercer University Case Study

As university grows, new automated billing system improves student accounts visibility and management.

Institution

4-Year Private

Campuses

Atlanta, Macon, Savannah

Students

9,000+

Goal

The Bursar’s Office is the lifeblood of every institution of higher learning, but limited staff levels and days of manual processes at Mercer University, the oldest private university in Georgia, were jeopardizing its ability to bill and receive payments on time.

Mercer’s goal was to create an automated billing system that would improve visibility and timely payment processing in student accounts as the institution continued to grow.

Challenge

With their previous billing system, Mercer used to create batches to send bills out to students. With over 9,000 students, this had become a very time-intensive process, taking a week or more to accomplish.

Solution

To address this challenge, Mercer’s IT group implemented innovative web-based programs designed to provide staff and students the financial information they need in real time. Through it student information system, CampusNexus Student, they were able to automate several functions that are critical to managing the financial aspects of student life. They can now bill by campus and select on students that need to be billed. As importantly, they no longer experience timing-out issues.

“With our new billing system, we are able to process over 9,000 students in 30 minutes.”

Kandy Cook,
Associate Bursar for Operations,
Mercer University

Results

Managing Student Accounts in Arrears

Student Ledger Adjustments

Leger Extraction

Mercer University Receives 2019 Excellence Award in Operational Efficiency

In recognition of Mercer University’s success in providing greater visibility and responsiveness in in its billing processes for over 9,000 students, Campus Management awarded the institution with the 2019 Excellence Award in Operational Efficiency.

Mercer University Discusses Their Student Billing Challenges

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Mercer University Case Study PDF

Through innovative web-based processes, Mercer University was able to automate and transform its billing workflows, eliminate manual processes, and keep students and staff informed in real time.

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About Mercer University

With over 9,000 students enrolled in 12 schools and colleges on campuses in Macon, Atlanta and Savannah; three medical school sites in Macon, Savannah and Columbus; and at three Regional Academic Centers around the state, Mercer is ranked among the top tier of national research universities by U.S. News & World Report. More than 80,000 alumni are making important contributions to their professions and communities throughout Georgia, the Southeast and the world.

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