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As University Grows, New Automated Billing System Improves Student Accounts Visibility and Management

Winner of the 2019 Campus Management Excellence Award in Operational Efficiency.

Institution
Private Research
Campuses
Atlanta, Macon, Savannah
Students
8,600+
Solution
CampusNexus Solutions Suite

Growing Higher Ed Institution Needed to Improve Billing Processes and Visibility

The Bursar’s Office is the lifeblood of every institution of higher learning, but limited staff levels and days of manual processes at Mercer University, the oldest private university in Georgia, were jeopardizing its ability to bill and receive payments on time.

Mercer’s goal was to create an automated billing system that would improve visibility and timely payment processing in student accounts as the institution continued to grow.

Mercer University Discusses the Challenges Managing Student Billing Manually

With their previous billing system, Mercer used to create batches to send bills out to students. With over 9,000 students, this had become a very time-intensive process, taking a week or more to accomplish.

Mercer Leveraged CampusNexus Student to Automate Financial Aspects of Student Life

To address this challenge, Mercer’s IT group implemented innovative web-based programs designed to provide staff and students the financial information they need in real time. Through its student information system, CampusNexus Student, they were able to automate several functions that are critical to managing the financial aspects of student life. They can now bill by campus and select on students that need to be billed. As importantly, they no longer experience timing-out issues. The before-and-after results across billing functions:

Managing Student Accounts in Arrears

Student Ledger Adjustments

Ledger Extraction

“With our new billing system, we are able to process over 9,000 students in 30 minutes.”

Kandy Cook,
Associate Bursar for Operations,
Mercer University

Mercer University Receives 2019 Excellence Award in Operational Efficiency

In recognition of Mercer University’s success in providing greater visibility and responsiveness in in its billing processes for over 9,000 students, Campus Management awarded the institution with the 2019 Excellence Award in Operational Efficiency.

About Mercer University

With over 9,000 students enrolled in 12 schools and colleges on campuses in Macon, Atlanta and Savannah; three medical school sites in Macon, Savannah and Columbus; and at three Regional Academic Centers around the state, Mercer is ranked among the top tier of national research universities by U.S. News & World Report. More than 80,000 alumni are making important contributions to their professions and communities throughout Georgia, the Southeast and the world.

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