Campus Management Launches Strategic Solutions Practice
Value TrackSM to Provide Ongoing Guidance to Help Higher-Ed Institutions Achieve Operational Goals
Boca Raton, FL — April 5, 2016 — Campus Management Corp., a leading provider of enterprise solutions and services for higher education, announced today the establishment of the Higher Education Strategic Solutions Practice to help institutions fully prepare for and utilize technology.
“Campus Management’s Professional Services team is introducing a paradigm shift in an effort to transform the way in which our customers leverage technology,” said James Squires, Vice President of Professional Services at Campus Management. “Instead of following the time-worn ‘sell, install, maintain’ formula that has sustained the industry for years, Campus Management is establishing an innovative consulting practice to guide our customers throughout the transformational lifecycle to achieve optimal benefits based on their unique needs and goals.”
The Strategic Solutions Practice and newly created team of industry experts will be led by Ken Wilson, who specializes in helping institutions focus on student success and in executing on their unique mission to become more effective. “Recognizing that shifting priorities of institutions necessitate an evolutionary approach, our customers will benefit from the continuity of having strategic consultants who remain engaged throughout the entire relationship lifecycle with Campus Management,” said Mr. Wilson. “Implementations are not one-size-fits-all approaches, so our engagements and resulting recommendations will be holistic, co-created with each customer to maximize impact and relevance.”
Campus Management’s Value Track process consists of three areas of engagement:
- Align – Targeted interviews identify each customer’s priorities and critical pain points. Resulting recommendations, created in partnership with the customer, include measurable Key Performance Indicators (KPIs) for tracking effectiveness. Operational challenges are translated into executive strategies.
- Assess – Regular touchpoints during service engagements ensure the focus remains on the institution’s top priorities. They also help to evaluate progress and confirm that the solution roadmap satisfies the intended goals. Institutional priorities are continuously evaluated to keep the engagement on track.
- Optimize – Periodic milestone assessments allow Campus Management and its customers to evaluate the identified KPIs to maximize the solution impact. Customer satisfaction measurements and the use of best practices are considered. Post implementation, both the solution and the customer continue to evolve, so continuous optimization reviews ensure that institutions are leveraging the latest solution capabilities, and that Campus Management is responding to customers’ current and future needs.
“We recognize that customers succeed when they have access to education experts who provide guidance based on best practices, industry expertise and a vision for excellence,” commented Jim Brigadier, Campus Management’s Senior Vice President, Sales and Professional Services. “The Strategic Solutions Practice will align Campus Management solutions with higher education institutions’ unique missions and priorities, maximizing each school’s impact on their students and communities.”
For more information about Campus Management’s CampusNexus software, please click here.
About Campus Management Corp.
Campus Management is a leading provider of technology solutions and services that transform higher education institutions. Its next generation suite, CampusNexus®, includes enterprise-wide Student, CRM, and Finance, HR & Payroll solutions. Today, more than 2,000 campuses in 19 countries partner with Campus Management to transform academic delivery, student success and operational efficiency.
Company ContactKarli A. Grant, Director, Product Marketing
Campus Management Corp